Reservation and Payment

• A reservation is deemed complete only upon full payment via the payment URL provided in the email sent by our company.　Please note that the payment URL will be valid for 3 days only.
• Following the confirmation of your reservation, we would be happy to discuss your specific itinerary, such as which snow resort you would like to visit and what kind of sightseeing you are interested in, through email correspondence.

Cancellation Policy and Refunds

• If you need to cancel your reserved lesson, the following cancellation fees will apply:

• Cancellations made within 2 days prior to the scheduled snowboarding/skiing lesson will result in a 100% cancellation fee of the total amount. (ex., for a lesson on 25th December, full charges apply from 22nd December).
• Cancellations made within 3 to 7 days prior to the scheduled snowboarding/skiing lesson will result in a 50% cancellation fee of the total amount. (ex., for a lesson on 25th December, 50% charges apply from 18th December). The remaining amount of the total amount will be refunded. Please note that the refunded amount may vary due to exchange rate fluctuations if you paid in a currency other than Japanese yen.
• If you cancel more than 7 days before the scheduled lesson date, no cancellation fee will be charged.

• Refunds will only be issued under the following circumstances:

• If all lifts are closed due to bad weather, mechanical failure, etc.
• If flights are cancelled, or the airport is closed due to bad weather.
• If you are unable to attend the lesson due to sudden illness or injury (please provide a doctor’s certificate).
• In the event of a natural disaster, severe weather conditions, sudden instructor injury, or any other unforeseen circumstances that render us unable to provide our services, we may cancel the snowboarding/skiing lessons or sightseeing tour. In such cases, our liability shall not exceed the total amount paid for the services.

• Once the lesson services have been provided, no refunds will be issued. Moreover, lessons are non-transferable to another person or to the following season.

Lesson Preparation

• Lift tickets and rentals are not included in the lesson price, but we can often get you discounts.
• Please note that the lesson time includes the time spent by the instructor assisting you with equipment rental and lift ticket purchase. If you prefer to handle these tasks yourself, please complete them prior to the start of the lesson.
• We strongly recommend purchasing travel insurance to cover unexpected situations such as flight delays, injuries, or illnesses. Insurance is not included in the lesson fees.

Waiver of Liability

• Although our instructors exercise the utmost care, it is important to note that snow sports carry an inherent risk of accidents. Please be advised that enrollment in our lessons signifies your understanding and acceptance of these risks.
• POWDER8 LLC will not be liable for any accidents that occur before, during, or after lessons and sightseeing tours.

Thank you very much for using the services provided by Powder8 LLC(hereinafter, “we/our/us”).

The Privacy Policy (hereinafter, “the Policy”) sets forth our privacy information handling principles. You or users are deemed to have agreed with the Policy if you use our web sites and services.

Privacy Information

• Privacy information includes both personal information; and history information and characteristic information.
• Personal information refers to the personal information prescribed in the Act on the Protection of Personal Information or information relating to a living individual, specifically the name, date of birth, address, telephone number and other contact information, and any other described information that can identify individuals.
• Information other than personal information corresponds to history and characteristic information, such as services used, products purchased, history of pages/ads viewed, search keywords used by users, time and date of use, methods of using, using environment, postal code, gender, occupation, age, user’s IP address, cookie information, location information, and terminal identification information.

Privacy Information Collcted

• We may collect personal information when a user makes a user registration or use any of our services and/or history and characteristic information of a user when a user uses any of our services or views any of the pages of our website.
• If a user performs settings in such a way that the use of the services is linked with any external service, we will collect the ID to be used by the user in the external service and/or the information that the user agrees to disclose to the linked service under the external service’s privacy settings.

Purpose of Use

• The following gives purposes of our collection and use of privacy information.

• To present registered information including the user’s name, address, contact, and payment methods, used services, purchased products, and charges for such services/products so that users can view and/or correct their registered information and/or view the status of use
• To use an e-mail address to notify or contact users, to use contact information such as name and address in order to send products to users, contact users as necessary
• To use such information such as name, date of birth, address, telephone number, credit card number, driving license number, and passport number for user identity verification
• To use payment-related information such as names/quantities of products purchased, types/periods of services used, number of times of using services, amount billed, name, address, and credit card number, in order to charge users
• To display information registered to us on an input screen so that users can enter data easily or forward such information to external services under instructions of users
• To use information for identify individuals, such as state of using, name and address, to refuse the use of the Service by those users who violate the Terms of Use of the Service, for example, failing to pay charge and causing damage to a third party or by those users who try to use the Service for unjust/unlawful purposes
• To use information necessary for our provision of services for users, such as information about details of inquiries and billing, status of use of services by users, and contact information of users so as to answer inquires by users
• To prepare statistical data that is processed in the form that does not permit personal identification in connection with our services
• To distribute or display advertisements of us or a third party
• To use privacy information for marketing
• Purposes incidental to the purposes of using above

Disclosure of privacy information to a third party

• We will not provide privacy information for a third party without the prior approval of users except for the following. However, this excludes cases in which the provision is permitted under the Act on the Protection of Personal Information or any other laws and regulations.

• Where requested under laws and regulations
• Where the provision is required for protecting human life, body or property and it is difficult to obtain an approval of the user him/herself

If we outsource all or part of privacy information handling to the extent necessary to achieve the purpose of the use or privacy information is provided along with succession of business due to merger or for any other reasons, it will not correspond to the provision of privacy information to a third party.
We may share or disclose privacy information upon user’s request if a user links any our services with any external services when using our services.

Change of Privacy Policy

• In order to protect your privacy and keep up-to-date with changing legislation and technologies, this Privacy Policy is subject to changes without notice to users..
• The changed Privacy Policy will take effect when it is placed on this website unless otherwise specified by us.

Inquiry contact

If you have any question about the policy, please contact us at the following contact address/e-mail address:

Contact person: Satoshi

Address: 2-3, Chuominami5jyonishi15, Sapporo City, Hokkaido, Japan

E-mail address: info@powder8.jp