F A Q

Got questions? Just fill out the "Requests/Notes" section at the bottom of the Reservation page and we'll get back to you.
Want to chat first? Email us at .

Absolutely, you're welcome to take lessons only. Please indicate whether you require a shuttle service when booking.

We can certainly arrange a meeting time and place directly at the ski resort.
To avoid waiting in line at the rental and lift ticket offices, please complete these tasks before your lesson starts, unless you need assistance.
This will allow us to start the lesson promptly.

We will be offering lessons at six different locations. Our recommended resort is listed here.
For powder hounds, we'll tailor your experience by recommending a ski resort that matches your skill level and the day's snow conditions, ensuring you find the perfect powder stash.

• Kiroro Snow World
• Sapporo Kokusai Ski Resort
• Sapporo Teine Ski Resort
• Asarigawa Onsen Ski Resort
• Otaru Tengu Ski Resort
• Snow Cruize Onze

Included in the fee are: our lesson and guiding services, the instructor's lift pass, and complimentary shuttle service.
Additional costs may include: your personal lift ticket, equipment rentals (if necessary), meals, accident insurance, and any entrance fees or service charges at tourist attractions.
As the cost of sightseeing can vary depending on the destination, we recommend discussing this in more detail via email prior to your visit.

I completely understand that many local restaurants don't have English menus and communication with staff can be challenging. In fact, we want to cater to your desire to experience authentic local eateries where locals gather.
If you'd like the guide to join you for meals, please note that additional charges may apply if it extends beyond the scheduled time, and we would also need to cover the cost of our meals.
To discuss this in more detail and create a customized itinerary, we would appreciate it if you could email us with your preferences.

Otaru offers a variety of experiences, from hands-on activities like sushi-making to visits to local sake breweries. To provide you with the most suitable itinerary, please let us know what kind of experiences you're interested in via email. We can then suggest some options based on your preferences. For your reference, please visit our Sightseeing page.

We accept Visa, Mastercard, and American Express.

A 100% cancellation fee will be charged for cancellations made within 2 days of the scheduled snowboarding/skiing lesson. For cancellations made 3 to 7 days prior, a 50% cancellation fee will apply.
For more details, visit our Terms and Conditions.

January and February typically offer the most consistent snowfall and the coldest temperatures, resulting in the best conditions for powder snow.

While Otaru enjoys a relatively mild climate compared to other parts of Hokkaido, the weather changes dramatically from mid-December onwards. Cloud cover gradually increases, and snowfall becomes more frequent, blanketing the city in a beautiful white coat.
In fact, the probability of cloudy days can reach nearly 70% from mid-December onward. January is the coldest month of the year, with many days experiencing sub-zero temperatures, even at their highest point. The mercury can drop as low as -6°C, making it essential to bundle up in warm winter clothing when exploring the city.

Start with a T-shirt, and layer a sweater or fleece over it. If you tend to get cold easily, add another long-sleeved shirt underneath or a lightweight down jacket.
This will allow you to adjust your layers depending on the weather conditions.
For more information on equipment for beginners, please see here.

There's nothing quite like unwinding in a traditional open-air hot spring after a day on the slopes. Enjoy the serene atmosphere and beautiful snowy scenery.
For more sightseeing suggestions, visit our sightseeing page.